Why I Hate the Sandwich Technique for Delivering Feedback
Why I Hate the Sandwich Technique for Delivering Feedback (downloadable pdf) by Art Petty from his blog. Short blog against the sandwich, with alternative suggestions. Easy on the mayo.
5 Reasons Why the Sandwich Technique is a Truly Bad Practice:
- It is a crutch that is solely for the benefit of the giver, not the receiver.
- It obfuscates the real message.
- It confuses the receiver by watering down the key message.
- It destroys the value of positive feedback by linking it with the negative. Don’t forget that positive feedback is a powerful tool for reinforcing the right behaviors and the sandwich technique devalues this tool.
- It is insulting to the receiver and borderline deceitful. “Bob, you did a great job on XYZ, but… .” It’s like a pat on the back followed by a sucker punch followed by another pat on the back.
- Overcome your fear of delivering constructive feedback by planning your discussions, and importantly, planning and practicing your discussion openers by getting politely and clearly to the point.
- Follow the single-behavior/single discussion rule.
- Ensure that you are focusing on the behavioral issue
- Link the issue to business impact
- Identify the proper and required behavioral change
- Jointly develop a plan to drive the change
- Follow up to discuss progress and next steps.