Volunteer Management Toolkit

Volunteer Management Toolkit (external link) by Volunteering Victoria. A complete toolkit developed by a Canadian NGO covering preparation, recruitment, policies & procedures, organization, appreciation, development, and communication for volunteers.


Attracting and retaining volunteers is not easy, largely because volunteering involves freedom of choice on the part of the volunteer. People who feel empowered, rewarded and appreciated in their volunteer role are more likely to contribute to and continue in that role. Implementing a comprehensive and successful volunteer program requires time, commitment and personnel, as well as an understanding of why people volunteer.

A well-managed and designed volunteer program will acknowledge the reasons for volunteering and strive to meet the needs of the volunteers by recognising their contribution. Success in doing so will return many benefits, both to the volunteer and the organisation they work for.

To help you manage your volunteers, we have developed a range of simple tools and templates – feel free to download these template and adapt then to the needs of your organisation.


  • Assess Your Needs
  • Screening Volunteers
  • Assessment
  • Position Descriptions
  • Application Form
  • Interview
  • References
  • Working With Children Checks/Police Checks
  • Induction
  • Supervision
  • Feedback


  • Recruiting For Diversity
  • Where Your Organisation Can Find Volunteers
  • Tips For Finding Volunteers


Policies and Procedures

  • Sample Volunteer Policy
  • Sample Information Privacy Policy Procedures
  • Purpose
  • Position Descriptions
  • Employ a Volunteer Coordinator
  • Sample Privacy Policy
  • Example Organisation Procedures
  • Collecting Information About Your Volunteers
  • Sample Volunteer Application Form

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